Osmose Corporate

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Project Manager - Customer Relations

Project Manager - Customer Relations

# of Openings 
1
Category 
Customer Service/Support
Job Locations 
US-CA-San Diego

More information about this job

Overview

The project manager will serve as our customer’s on-site point-of-contact for responding to technical services requests and user-level pole loading questions. Customer offices are located throughout the San Diego county area. The majority of work is completed from the Kearney Mesa office.

Qualifications

  • A minimum of 5 years related experience including knowledge of OSP design, pole loading, field measurement and overall field data collection. 
  • Bachelor’s degree in management, computer science or related technical discipline from a four-year college or university.  
  • Exceptional customer service, teamwork, communication, and organizational skills. 
  • High degree of professionalism demonstrated by the ability to work well under pressure, treating others with respect and consideration regardless of their status or position, and follows through on commitments. 
  • Committed to quality by demonstrating accuracy and thoroughness, continually looking for ways to improve and promote quality; and monitoring own work to ensure quality. 
  • Proficiency in Microsoft office products - Excel, Word, Visio, and PowerPoint. 
  • Ability to work varied hours and willingness to travel as needed to achieve desired results.

Responsibilities

  • Promote the use of company services and solutions for customer’s design activity; regularly meet with customer management to solicit feedback and make process improvements as needed. 
  • Assist with entering design requests into the online request system and providing onsite field, analysis, and design support as required. 
  • Report metrics and program performance regarding company activity to customer management as well as Osmose. 
  • Serve as a liaison between the customer and the company’s field operations, data production and analysis teams to ensure work requests are processed efficiently and accurately, quickly addressing any issues which may occur. 
  • Assist customer with the effective rollout and support of O-Calc Pro including providing user lever support of O-Calc Pro, conducting monthly webinars and/or refresher classes for customer’s staff, and providing escalation support for technical issues, when appropriate. 
  • Maintain excellent communications with all company and project stakeholders.  
  • Ensure and promote customer satisfaction with company products and services by participating in, and contribute to, sales and product training initiatives; maintaining company restoration systems product design specifications along with quality control specifications and processes.; reviewing quality control reports and conduct cost and process analyses; optimizing production capacity through supplier evaluations; and developing and implementing annual plans to improve personal professional performance and effectiveness.

Benefits

Full-time employees enjoy a comprehensive benefits package that includes: 

  • Medical, dental, and vision insurance
  • Health savings account (HSA)
  • 401(k) retirement plan with company match
  • Company-paid life insurance
  • Paid time off

Osmose is an Equal Opportunity employer. EOE M/F/Disabled/Vet

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