Osmose Corporate

  • Computer Support Specialist

    Job Locations US-GA-Peachtree City
  • Overview

    The Computer Support Specialist is responsible for providing Tier 1 help desk support for field and office based employees. 

    Responsibilities

    • Diagnose and resolve technical hardware and software issues, including but not limited to office and mobile computers, phones, and peripheral devices; maintain records of transactions, problems, and remedial action taken.
    • Monitor and respond with a sense of urgency to support requests received through the help desk.
    • Utilize and maintain support software.
    • Assist in training field organization as neeed.
    • Assist in maintaining inventory of all equipment and software.
    • Manage computer setups and deployments, using standard hardware, images, and software.
    • Install, test, and configure new tablets, computers, peripheral equipment, and software.
    • Prepare all electronic equipment for delivery, including packaging and shipping.
    • Receive returned equipment, clean, test, and determine functionality and usability.
    • Test and aid in the implementation of new software upgrades. Provide feedback and guide improvements for future upgrades and development.

    Qualifications

    • Previous related experience including working in corporate help desk support; experience with Windows devices, laptops, peripheral devices, Microsoft Office 365 and other Microsoft programs such as Outlook, Word and Excel
    • Excellent teawmwork, communication and documentation skills.
    • Self-motivated to work with little supervision and operate within general guidelines.
    • Willingness to work outside of normal business hours as needed to accommodate the needs of the company.

    Benefits

    Come grow with us! Full-time employees enjoy a comprehensive benefits package that includes: 

    • Medical, dental, and vision insurance
    • Health savings account (HSA)
    • 401(k) with generous company match
    • Company-paid life insurance
    • Paid time off (vacation, sick, floating holidays)
    • Plus more voluntary plans! 

    Osmose is an Equal Opportunity employer. EOE M/F/Disabled/Vet

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